Account Deletion

The fastest way to delete your account is in the app itself, while signed in:

• Open the Profile tab.
• Choose Delete account and confirm.
• For security, you may be asked to sign in again before the deletion runs.

In-app deletion takes effect immediately: your account is removed and the app returns to a signed-out state.

If you have uninstalled the app or can no longer sign in, request deletion here instead. Send the request from the email address linked to your account — we may contact you to verify you own the account before deleting it.

Prefer email? Write to privacy@jointhemug.com from the address linked to your account and ask us to delete it.

When your account is deleted:

• Your account, profile (handle and display name), saved cafes and Collections, comments, and sign-in connections (email, Google or Apple) are deleted.
• Search history tied to your account is anonymised so it no longer identifies you.
• Billing records are de-identified and kept only as required for accounting and tax.
• Product analytics are scrubbed of direct identifiers; the remaining events no longer link back to you.

Full detail on retention periods is in our Privacy Policy.